Renesent's free order protection service Trade Assurance is a free order protection service. It's designed to help create trust between buyers and suppliers and covers buyers in the event of payment, shipping and product quality-related disputes.
Multiple safe payment options
Secure online payment options include Online Bank Payment, credit card and T/T. Your payment is secured by Renesent.com’s anti-fraud system. To get Trade Assurance coverage, you must make payment to the supplier’s Citibank account designated by Renesent
Protect every online order for free
That’s right! Trade Assurance is free for buyers who carry out transactions online via our platform.
Your order will be covered in the event that the product(s) do not match the details outlined in your contract with the supplier*.
Your order will be shipped on time according to the details of your contract with the supplier. In the event of a delay, you will be eligible for a refund.
Trade Assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.
Your order will be protected up to 30 days after you receive the goods.