Trade Assurance

Renesent's free order protection service Trade Assurance is a free order protection service. It's designed to help create trust between buyers and suppliers and covers buyers in the event of payment, shipping and product quality-related disputes.

A secure online environment for global trade

Trade Assurance protects buyers’ orders; it minimizes risk by guaranteeing money back in the event of a supplier failing to meet the terms of the order contract – including delivery delays, quality and quantity discrepancies or other processing problems. Trade Assurance applies a credit-rating system that incentivizes suppliers to produce and deliver high-quality goods on time and according to the buyers’ specifications.

Trade Assurance
Multiple safe payment options

Secure online payment options include Online Bank Payment, credit card and T/T. Your payment is secured by’s anti-fraud system. To get Trade Assurance coverage, you must make payment to the supplier’s Citibank account designated by Renesent


Protect every online order for free

That’s right! Trade Assurance is free for buyers who carry out transactions online via our platform.

Product-quality protection

Your order will be covered in the event that the product(s) do not match the details outlined in your contract with the supplier*.

Shipping protection

Your order will be shipped on time according to the details of your contract with the supplier. In the event of a delay, you will be eligible for a refund.

Payment protection

Trade Assurance will cover all payments made during the ordering process up to 30 days after you receive the goods.

Protection period

Your order will be protected up to 30 days after you receive the goods.


Trade Assurance Coverage

Free Order Protection

$0  / Order

Step 1.  Order with a Trade Assurance supplier
Step 2.  Pay to the supplier’s Citibank account designated by
Step 3.  Receive shipment
Step 4.  Leave feedback about your order and goods


You can find all Frequently Asked Questions in our

Q: Does Trade Assurance charge fees?

No. Trade Assurance order protection is a FREE service for buyers. Standard transaction fees still apply.


Read the full Trade Assurance terms of service

Q: How can I confirm my order is covered by Trade Assurance?

For Trade Assurance orders, make sure the Trade Assurance icon is displayed on the order page. Check your orders now.

Q: What is the Trade Assurance covered amount?

The Trade Assurance covered amount is the amount of your order payment that will be protected. If supplier does not meet the requirements for shipping time or product quality agreed in your contract, you can open a dispute . If you can’t reach a solution with the supplier and the supplier is found to be at fault, will provide you with a refund for your covered amount.


Q: How do I place a Trade Assurance Order?

You can either complete the Trade Assurance contract yourself or ask the supplier to draft one for you.

Get started with Renesent's free order protection service